Privacy
Phonelink Communications is committed to adopting the highest standards to safeguard our customers' personal information.
Phonelink, like other companies operating in Australia, is bound by the National Privacy Principles as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000.
Below is detailed information in regards to Phonelink's collection, use and disclosure of personal information.
What Personal Information may Phonelink collect and why?
Phonelink may collect personal information about you in order to provide personalised wireless telecommunications and information services.
The personal information you provide to Phonelink will enable Phonelink to enhance the products and services that we offer you. The type of personal information we collect may include your name, address, telephone numbers, information on how you use your services and personal preferences. This information helps us develop products and plans to suit your needs.
How Phonelink may use your Personal Information
The personal information you provide to Phonelink may be used for a number of purposes relating to our business operations, which include:
- Processing your orders or applications;
- Providing you with products and/or services requested;
- Billing you or administering your account;
- Dealing with requests, enquiries or complaints and other customer care related activities;
- Contacting you about Phone Links products and services;
- Carrying out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution.
We will not use your information for purposes other than described above unless we have your consent or there are specified law enforcement or public health and safety reasons.
Sharing your Personal Information
Phonelink may disclose or receive personal information or documents about you to/from:
- Law enforcement agencies to assist in the prevention of criminal activities;
- Our service and content providers, dealers and agents, for purposes that are related to providing you with a telecommunications service which would be reasonably expected.
Unless you consent, we will not disclose your personal information to third parties.
Security of your Personal Information
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.
Privacy queries
If you have any queries or concerns, please contact a Phonelink customer care professional on 1300 PHN LNK from any phone.